Introduction:

> Customer Survey/Feedback examines the extent to which customers are satisfied with the context, processes, and cost of products and services from a business. It is an extremely useful tool in evaluating customer relations, quality of products and services, and serves to provide feedback in improving efficiencies and performances

> Content includes information on developing and deploying customer surveys, templates about customer surveys, and other relevant information on using this feedback process in the business world today 

 

Library:

Using Customer Service Feedback to improve your business